Frequently Asked Questions (FAQ)

Q: What is a buyers premium (BP) and why am I being charged it?

A: In auctions, the buyer's premium is an added percentage charged on top of the hammer price (winning bid at auction) of the lot that must be paid by the winner. It is charged by the auctioneer to cover administrative expenses.

Q: How can I choose to pick up my winning lots instead of shipping my items and paying shipping fees?

A: Please email us as the auction is ending and prior to sending payment to indicate store pickup at our location in Toronto. Please email us at:

Q: What currency are invoices processed in and do taxes apply?

A: All auctions are conducted in Canadian funds. Canadian customers will be charged their respective provincial sales tax rate.

Q: I've been bidding successfully for a while and all of a sudden I can no longer place a bid. Is there a bidding limit on my account and how do I modify that limit?

A: By default, new accounts receive an internal credit of $2,500. Meaning the total all of your bids cannot be more than $2,500. Should you require an increase of your limit, please contact us at:

Q: I can't login to my account, how do I update/reset my billing/shipping address, username or password?

A:Please email us to assist with these questions as well as any other auction related questions to: